Who is responsible for the cost of shipping for a returned sign?

We have a 100% satisfaction guarantee. If for any reason you are not completely happy with your purchase we will give you full refund minus the cost of shipping.

If you are requesting a refund due to damage Barn Owl Primitives will assume the cost of shipping but will need a photo of the damaged item prior to the refund. If damage has occurred a refund request must be submitted within the first 7-days of receipt of your product. Beyond 7-days the customer you are not eligible for a refund. 

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