We have a 100% satisfaction guarantee. If for any reason you are not completely happy with your purchase we will give you full refund minus the cost of shipping.
If you are requesting a refund due to damage Barn Owl Primitives will assume the cost of shipping but will need a photo of the damaged item prior to the refund. If damage has occurred a refund request must be submitted within the first 7-days of receipt of your product. Beyond 7-days the customer you are not eligible for a refund.